Evolve. The Call center reporting & management solution

Paleo Call Solutions

Introducing Evolve Real-time Call Reporting

Evolve is the next generation call reporting and management solution for formal and informal contact centres. Powered by our award-winning Oak Communications Platform (OCP).

evolve - Paleo Call Solutions
Comprehensive Reporting

Report in real-time, and over time, to better manage activity in your business.

Wallboard Display

See at a glance how an agent and the contact centre are performing.

Agent/Call Evaluation

Ensure you deliver the best possible levels of customer service.

Secure Access

Determine who can access which parts of call information to protect privacy.

Alarm/Fraud Detection

Highlight exceptional calls immediately so any fraud costs can be minimised.

Control Agents, Queues, Calls

Change the status of agents, and move calls between queues.

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